Returns & Exchanges Policy – Lynggaard Copenhagen
Return Eligibility
- Timeframe: 14 days from delivery date
- Condition: Items must be unused, in original packaging with tags attached
- Exclusions:
- Made-to-order/customized pieces (e.g., engraved items)
- Final sale/discounted items
- Hygiene-sensitive products (e.g., earring backs)
How to Return
- Initiate Online: Log into your account at lynggaardcopenhagen.com → “Order History” → Select item → Generate return label
- Pack Securely: Use original packaging with included return form
- Ship: Use a traceable courier (return shipping costs are customer’s responsibility)
Exchanges
- Subject to stock availability
- We cover shipping costs for replacement items
- For size adjustments, contact our Customer Service (some rings may be resizable)
Refunds
- Processing Time: 3-5 business days after receiving returned items
- Method: Refunded to original payment card (excluding return shipping fees)
- International Duties: Not refundable
Damaged/Incorrect Items
Contact Customer Support immediately with photos. Approved cases qualify for free return shipping and full refund/exchange .
Special Notes
- Gemstones: Natural variations in color/clarity are not defects
- Flagship Store Returns: In-person returns accepted at our boutiques
For full details, visit our Return Policy FAQ.